311 Service Center

Welcome to the Watertown 311 Service Center

311 is a convenient and easy-to-remember phone number that connects you with knowledgeable constituent service representatives. We are prepared to assist you with non-emergency City service requests and information. 311 is here to help Watertown residents stay updated on all the exciting developments and news in the City.

Our mission is to provide excellent customer service for our city's residents. Our 311 Service Center helps City agencies work more efficiently by allowing them to focus on their main tasks and manage their work better. We give them insights into what residents need and make sure services are accurate and consistent across the city, improving life for everyone in Watertown. We aim to be transparent, accountable, and efficient by using the best practices and technology. We focus on clear communication, listening to residents, and being accurate, polite, and simple in our approach. Our goal is to exceed expectations and positively impact the lives of those we serve. 

Phone: Call 311 or 617-715-8660

Hours: The 311 Service Center is staffed Monday - Friday from 8:30 a.m. to 5:00 p.m. (until 7:00 p.m. on Tuesdays). Issues may be reported any time, 24/7, using the Report It feature. 

Use the buttons below to report an issue, contact us, meet our team, and more.