Report It

Welcome, here you can quickly and easily report non-emergency issues you encounter around Watertown. Whether it's a pothole, a downed tree limb, or a water leak, your report will be directed to the appropriate department for a prompt resolution. Watertown has partnered with SeeClickFix for a new Watertown App that allows residents to ask questions, make suggestions, request services, and get information.

Report your issue or access information using the below categories or issue reporting map. You may also download the Watertown App on Android and iPhone. In addition to these methods, you can open the issue reporting tool in a new webpage window by clicking here

Prefer to chat with us? Contact the 311 Service Center Team by dialing 3-1-1 inside of Watertown or 617-715-8660. Send us an email at 311@watertown-ma.gov The Center is staffed Monday through Friday from 8:30 am to 5:00 pm (until 7:00 pm on Tuesdays) 

Here are the top three requests categories: